Terms of Service

Ice9.ai

Last Updated: February 25, 2026

These Terms of Service ("Terms") govern your access to and use of Ice9.ai ("Service"), operated by Ice 9 Designs ("we," "us," or "our"), a California-based company. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

1. Acceptance and Eligibility

1.1 Age Requirement. You must be at least 18 years of age to use this Service. By using the Service, you represent and warrant that you are 18 years or older.

1.2 Business Use. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1.3 Image Content Requirement. All images uploaded to the Service must comply with the Acceptable Use Policy incorporated herein. You represent and warrant that you have the legal right to upload and process all images submitted to the Service.

2. Account Registration and Security

2.1 Account Creation. To use the Service beyond the free demo, you must create an account. You agree to provide accurate, current, and complete information during the registration process.

2.2 API Keys. For API access, you will be issued one or more API keys. You are responsible for maintaining the confidentiality of your API keys and for all activities that occur using your API keys.

2.3 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at security@ice9.ai of any unauthorized use of your account or API keys.

2.4 Account Termination. We reserve the right to suspend or terminate your account at any time, with or without notice, for violation of these Terms or for any other reason at our sole discretion.

3. Description of Service

3.1 Service Function. Ice9.ai is an image analysis service that uses artificial intelligence and computer vision to analyze uploaded images and return structured data describing the content of those images. The Service uses a multi-model consensus system to improve accuracy and reduce hallucinations.

3.2 Service Offerings. The Service is available in two forms:

(a) Free Demo: A limited demonstration version available through our web interface for evaluation purposes. The Free Demo is subject to rate limits and may have reduced functionality compared to the paid API.

(b) Paid API: A commercial API service that provides programmatic access to image analysis capabilities. API access requires an account and is subject to usage-based pricing.

3.3 Content Moderation Features. The Service includes optional content moderation capabilities using NudeNet technology to attempt to detect nudity or sexually explicit content in images. When detected, the Service returns coordinate data indicating regions where such content may be present. Important limitations:

The Service does NOT store, serve, return, or transmit images in any form
The Service returns only coordinate data (bounding box locations) for detected content
Content moderation detection is not 100% accurate and may produce false positives or false negatives
You are solely responsible for how you use the coordinate data returned by the Service
The presence of content moderation features does not constitute a warranty that all inappropriate content will be detected

3.4 Image Storage Policy. WE DO NOT STORE UPLOADED IMAGES. Images submitted to the Service are processed in memory and are immediately discarded after analysis is complete. We retain only the analysis results (structured data) generated from your images, not the images themselves.

3.5 Data Retention. Analysis results (structured data output) are stored and associated with your account so you can retrieve them later at no additional charge. Retrieval of previously generated analysis results and polling for job status do not consume API credits.

3.6 Service Availability. We do not guarantee uninterrupted or error-free operation of the Service. The Service is provided on a commercially reasonable efforts basis.

3.7 Service Modifications. We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. For paid API customers, we will provide reasonable advance notice of material changes that would significantly impact functionality.

4. Pricing and Payments

4.1 Free Demo. The Free Demo is provided at no charge and is subject to rate limiting and usage restrictions. We reserve the right to modify or discontinue the Free Demo at any time.

4.2 API Pricing. The paid API operates on a per-image pricing model. Current pricing is displayed on our website at https://ice9.ai/pricing and is subject to change with thirty (30) days' notice to existing customers.

4.3 Billing. API usage is billed based on the number of images processed. You will be charged only for image analysis requests; retrieval of previously generated results and status polling are provided at no additional charge.

4.4 Payment Terms. Payment is due according to the billing schedule associated with your account plan. All payments are processed through third-party payment processors and are subject to their terms of service.

4.5 Taxes. You are responsible for all taxes, duties, and assessments (except taxes based on our net income) associated with your use of the Service.

4.6 Refunds. API charges are generally non-refundable except in cases of Service failure attributable to us or as required by law. If you believe you have been incorrectly charged, you must notify us within thirty (30) days of the charge.

4.7 Overdue Payments. If payment is overdue, we reserve the right to suspend your API access until payment is received.

5.1 Consent to Upload. By uploading any image to the Service, you represent and warrant that:

(a) You have the legal right to upload and process the image;

(b) All individuals depicted in the image are at least 18 years of age;

(c) You have obtained all necessary consents, permissions, and releases from any individuals depicted in the image to have their likeness analyzed by the Service;

(d) The image does not violate any third-party rights or any applicable laws; and

(e) The image complies with our Acceptable Use Policy.

5.2 License Grant to Us. You grant us a limited, non-exclusive, royalty-free, worldwide license to:

(a) Process your uploaded images for the purpose of providing the Service to you. This license applies only during the brief period of image processing and terminates immediately when the image is purged from memory.

(b) Use, store, and analyze the analysis results (structured data output) generated from your images for the following purposes: - Providing the Service to you (including retrieval of your results) - Improving the accuracy and performance of our AI models - Training and fine-tuning our models - Developing new features and capabilities - Quality assurance and error analysis - Aggregate analytics and research

(c) Create aggregated, anonymized, or de-identified datasets from analysis results for research, development, and service improvement purposes.

Important clarifications: - We do NOT use your uploaded images for training (images are not stored) - We MAY use the analysis results (structured data) for training and improvement - Aggregated/anonymized data cannot be traced back to your account or specific images - Individual analysis results associated with your account remain private and are not shared with third parties (except as required by law or as described in our Privacy Policy)

5.3 Your License Rights. The Service is licensed for commercial use. You may use the analysis results generated by the Service for any lawful commercial or non-commercial purpose.

5.4 Ownership of Input and Output.

(a) You retain all ownership rights to images you upload to the Service.

(b) The analysis results (structured data output) generated by the Service are provided to you under license for your use as described in Section 5.3.

(d) You acknowledge that similar or identical analysis results may be generated for other users who upload similar images, and that such results are not unique to you.

5.5 Prohibited Content Representations. You represent and warrant that no image you upload to the Service:

(a) Depicts any individual under 18 years of age in any sexual, suggestive, or exploitative context;

(b) Contains child sexual abuse material (CSAM);

(d) Infringes upon the rights of any third party.

CRITICAL: Uploading images of minors in any inappropriate context is strictly prohibited, may constitute a criminal offense, and will result in immediate account termination and reporting to the National Center for Missing & Exploited Children (NCMEC) and appropriate law enforcement authorities.

6. Data Handling and Privacy

6.1 No Image Storage. Uploaded images are NOT stored on our servers. Images are processed entirely in memory during analysis and are immediately discarded upon completion. We have no capability to retrieve, reproduce, or reconstruct images after processing.

6.2 Analysis Data Storage. We store the structured analysis results (metadata, labels, coordinates, confidence scores, etc.) generated from your images. This data is associated with your account and can be retrieved at any time through the API at no additional charge.

6.3 Processing Technology. Image processing is performed using our proprietary multi-model consensus system. While we may use third-party AI models as part of our analysis pipeline, images are processed on our infrastructure and are not transmitted to third-party AI services or APIs for storage.

6.4 Privacy Policy. Our collection, use, and disclosure of your personal information and usage data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.5 API Logs. We retain API access logs for security, debugging, and billing purposes. These logs may include timestamps, API endpoints accessed, API keys used (in hashed form), response codes, and error messages, but do not include image data.

7. Acceptable Use Policy

You agree not to use the Service to:

(a) Upload images of individuals without their consent or knowledge;

(b) Upload images of minors (individuals under 18 years of age) in any sexual, suggestive, or exploitative context;

(c) Upload or analyze child sexual abuse material (CSAM) under any circumstances;

(d) Process images for the purpose of surveillance, stalking, harassment, or tracking individuals without their knowledge and consent;

(e) Create, train, or improve facial recognition systems designed for mass surveillance or discriminatory purposes;

(f) Violate any applicable laws or regulations, including privacy laws, data protection laws, and laws governing the use of someone's likeness;

(g) Infringe upon the intellectual property rights, privacy rights, publicity rights, or other rights of any third party;

(h) Attempt to reverse engineer, decompile, or otherwise extract the source code, algorithms, or models of the Service;

(i) Use the Service to generate training data for competing AI models or services without our express written consent;

(j) Circumvent, disable, or interfere with any security features, rate limits, or access controls of the Service;

(k) Use automated means to submit artificially generated, corrupted, or malicious images designed to attack, probe, or degrade the Service;

(l) Resell, sublicense, or redistribute the Service or API access to third parties without our express written consent (note: using the Service as part of your own commercial application is permitted);

(m) Interfere with or disrupt the Service or servers or networks connected to the Service;

(n) Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity;

(o) Upload images containing graphic violence, illegal content, or content that promotes hatred, discrimination, or violence against individuals or groups; or

(p) Use the Service in any manner that could damage, disable, overburden, or impair our servers or networks.

Commercial Use Permitted: Notwithstanding the above, you ARE permitted to use the Service for lawful commercial purposes, including integrating the API into commercial applications, provided such use complies with these Terms.

8. Content Moderation and Technical Safeguards

8.1 Automated Content Detection. We employ NudeNet and other automated content detection technology to attempt to identify nudity or sexually explicit content in uploaded images. When such content is detected, the Service returns coordinate data (bounding boxes) indicating the location of detected content.

8.2 No Image Censoring or Filtering. The Service does NOT censor, filter, obscure, or modify images in any way. The Service returns only coordinate data. You are responsible for determining how to use this data, including whether and how to apply visual censoring in your own application.

8.3 Technology Limitations. You acknowledge and agree that:

(a) No automated content detection system is perfect or 100% accurate;

(b) The Service may produce false positives (flagging appropriate content) or false negatives (failing to detect inappropriate content);

(c) Content moderation features are provided as a tool to assist you but do not guarantee detection of all inappropriate content;

(d) You remain solely responsible for ensuring your use of the Service complies with all applicable laws and these Terms.

8.4 Age Verification Limitations. We do not have reliable technical means to verify the age of individuals depicted in uploaded images. The burden is entirely on you to ensure compliance with Section 1.1, Section 5.1(b), and Section 7(b) regarding the age of individuals in uploaded images.

8.5 Enforcement and Termination. We reserve the right to review API usage patterns, account activity, and service usage at our discretion. Any violation of Section 7, particularly Section 7(b) or 7(c), will result in immediate account termination without refund. Violations involving minors or illegal content will be reported to NCMEC and appropriate law enforcement authorities as required by law.

8.6 User Reporting. If you become aware of any usage of the Service that violates these Terms, you agree to report it to us immediately at abuse@ice9.ai. We will investigate all reports and take appropriate action.

8.7 No Liability for User Misuse. While we provide content moderation tools and enforce our Acceptable Use Policy, we are not liable for how users choose to use the Service or for content that users upload in violation of these Terms. You acknowledge that our technical safeguards are provided as an additional layer of protection but do not diminish your obligations under these Terms.

9. Intellectual Property

9.1 Our Rights. The Service, including all software, algorithms, AI models, designs, graphics, text, APIs, and other content (excluding User Content and analysis results), is owned by us or our licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

9.2 Limited License to Use Service. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. This license does not include any right to:

(a) Copy, modify, or create derivative works of the Service;

(b) Reverse engineer or attempt to extract the source code, algorithms, or AI models;

(c) Sell, rent, lease, sublicense, or otherwise transfer the Service to third parties (except as permitted for commercial integration); or

(d) Remove or alter any proprietary notices or labels.

9.3 Trademarks. "Ice9.ai," "Ice 9 Designs," and all related logos and designs are trademarks of Ice 9 Designs. You may not use these trademarks without our prior written consent.

9.4 Feedback. If you provide us with any feedback, suggestions, or ideas regarding the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback into the Service without any obligation to you.

10. API-Specific Terms

10.1 API Keys. You will be issued one or more API keys to access the paid API. You must:

(a) Keep API keys confidential and secure;

(b) Not share API keys with unauthorized parties;

(d) Rotate API keys immediately if you suspect compromise;

(e) Notify us immediately at security@ice9.ai if API keys are compromised.

10.2 Rate Limits. The Service is subject to rate limits to ensure fair usage and system stability. Current rate limits are documented at https://ice9.ai/docs/rate-limits. Exceeding rate limits may result in temporary throttling or request rejection.

10.3 API Changes. We reserve the right to modify the API, including endpoints, request/response formats, and functionality. We will provide reasonable advance notice of breaking changes and maintain backward compatibility where feasible.

10.4 API Availability and SLA. We strive to maintain high availability but do not guarantee any specific uptime percentage for the Free Demo. Paid API customers may be eligible for service level agreements (SLAs) under separate enterprise agreements.

10.5 Fair Use. While the Service is licensed for commercial use, you agree to use the API in a manner consistent with its intended purpose and not to abuse or overload our systems.

11. User Responsibilities

11.1 Compliance with Law. You are solely responsible for ensuring that your use of the Service complies with all applicable laws, including but not limited to:

(a) Privacy laws and data protection regulations (GDPR, CCPA, etc.);

(b) Laws governing biometric data and facial recognition;

(d) Export control and sanctions laws;

(e) Laws prohibiting child exploitation and abuse material; and

(f) Any industry-specific regulations applicable to your use case.

11.2 Third-Party Rights. You are responsible for obtaining all necessary permissions, consents, and releases from individuals depicted in images you process through the Service.

11.3 Use of Analysis Results. Once you receive analysis results from the Service, you are solely responsible for how you use, store, or distribute those results. We are not responsible for any consequences arising from your use of the Service or analysis results.

11.4 Security. You are responsible for implementing appropriate security measures in your applications that use the Service, including:

(a) Protecting API keys from unauthorized access;

(b) Securely transmitting images to the Service (using HTTPS);

(d) Complying with applicable security standards for any personal data processed.

11.5 Indemnification. You agree to indemnify, defend, and hold harmless Ice 9 Designs, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

(a) Your use of the Service;

(b) Your violation of these Terms;

(d) Your violation of any applicable laws or regulations;

(e) Content you upload to the Service; or

(f) Your use of analysis results generated by the Service.

12. Disclaimers

12.1 No Warranties. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED.

12.2 AI Technology Limitations. The Service uses artificial intelligence and computer vision technology that may produce unpredictable, imperfect, or inaccurate results. We make no representations or warranties regarding the accuracy, completeness, reliability, or quality of any analysis results. You acknowledge that:

(a) AI models may produce errors, hallucinations, or incorrect identifications;

(b) Confidence scores are estimates and do not guarantee accuracy;

(d) The multi-model consensus system improves accuracy but does not eliminate errors; and

(e) You are responsible for validating and verifying analysis results for your use case.

12.3 Content Moderation Limitations. We make no warranty that content moderation features will detect all inappropriate content or that all flagged content is actually inappropriate. Content moderation is provided as a tool to assist you but does not replace your own review and judgment.

12.4 Third-Party Services. The Service may integrate with or rely on third-party services (such as payment processors, authentication providers, or cloud infrastructure). We are not responsible for the availability, functionality, security, or terms of these third-party services.

12.5 No Legal or Compliance Advice. Nothing in the Service constitutes legal, compliance, or professional advice. You are solely responsible for determining whether your use of the Service complies with applicable laws and regulations.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ICE 9 DESIGNS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

(A) YOUR USE OR INABILITY TO USE THE SERVICE;

(B) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN;

(C) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE;

(D) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED TO OR THROUGH THE SERVICE BY ANY THIRD PARTY;

(E) ANY ERRORS, INACCURACIES, OR OMISSIONS IN ANY ANALYSIS RESULTS OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF YOUR USE OF OR RELIANCE ON ANY ANALYSIS RESULTS;

(F) ANY FAILURE OF CONTENT MODERATION FEATURES TO DETECT INAPPROPRIATE CONTENT OR ANY FALSE POSITIVES GENERATED BY SUCH FEATURES;

(G) THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY; OR

(H) ANY CLAIMS RELATED TO YOUR USE OF ANALYSIS RESULTS OR IMAGES PROCESSED THROUGH THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

14. California-Specific Provisions

14.1 California Residents. Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

14.2 CCPA Rights. If you are a California resident, you have certain rights under the California Consumer Privacy Act ("CCPA") regarding your personal information. Please refer to our Privacy Policy for information about your CCPA rights and how to exercise them.

15. Dispute Resolution

15.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

15.2 Arbitration. Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall be conducted in California, and judgment on the arbitration award may be entered in any court having jurisdiction thereof.

15.3 Class Action Waiver. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration, you and we each waive any right to a jury trial.

15.4 Exceptions. Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Service or intellectual property infringement without first engaging in arbitration.

15.5 Informal Resolution. Before initiating arbitration, you agree to first contact us at legal@ice9.ai to attempt to resolve the dispute informally.

16. General Provisions

16.1 Changes to Terms. We reserve the right to modify these Terms at any time. We will notify you of material changes by:

(a) Posting the updated Terms on our website and updating the "Last Updated" date;

(b) Sending email notification to the address associated with your account (for paid API customers); and/or

Your continued use of the Service after such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

16.2 Entire Agreement. These Terms, together with our Privacy Policy and any other incorporated policies, constitute the entire agreement between you and us regarding the use of the Service and supersede all prior agreements and understandings.

16.3 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.4 Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.5 Assignment. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

16.6 Force Majeure. We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

16.7 Survival. Sections 5.3 (Your License Rights), 5.4 (Ownership of Input and Output), 9 (Intellectual Property), 11.5 (Indemnification), 12 (Disclaimers), 13 (Limitation of Liability), 15 (Dispute Resolution), and 16 (General Provisions) shall survive any termination or expiration of these Terms.

16.8 Export Control. The Service may be subject to U.S. export control laws and regulations. You agree not to export, re-export, or transfer the Service or any analysis results in violation of such laws.

16.9 Government Use. If you are a U.S. government entity, the Service is provided as "Commercial Computer Software" as defined in FAR 2.101 and is subject to restricted rights as described in these Terms.

16.10 Language. These Terms are prepared in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Ice 9 Designs
Email: legal@ice9.ai
Support: support@ice9.ai
Security: security@ice9.ai
Abuse Reports: abuse@ice9.ai
Website: https://ice9.ai

By using Ice9.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.