Privacy Policy

Ice9.ai

Last Updated: February 25, 2026

Ice 9 Designs ("we," "us," or "our") operates Ice9.ai (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Account Information

When you create an account, we collect: - Email address - Name (if provided) - Billing information (processed by third-party payment processors) - Company information (if applicable for business accounts)

1.2 API Keys and Authentication

API keys (stored in hashed form)
Authentication tokens
Account credentials

1.3 Usage and Technical Data

We collect technical information about how you use the Service: - API request logs (timestamps, endpoints accessed, response codes, request IDs) - IP addresses - Browser type and version (for web interface) - Device information - Geographic location (approximate, based on IP address) - Error logs and diagnostic data

1.4 Analysis Request Metadata

When you submit images for analysis, we collect: - Request parameters and options - Image metadata (file size, format, dimensions) but NOT the image itself - Analysis results (labels, coordinates, confidence scores, detected objects, classifications) - Job status and completion data

Note: Analysis results may be used to improve our AI models, train new capabilities, and enhance service quality as described in Section 3.2.

1.5 Payment Information

Payment information is collected and processed by our third-party payment processors. We do not store complete credit card information on our servers. We receive and store: - Payment method type (e.g., Visa ending in 1234) - Billing email - Transaction history and invoice data

1.6 Communications

We collect information when you: - Contact our support team - Respond to surveys or feedback requests - Subscribe to newsletters or marketing emails

2. CRITICAL: We Do NOT Store Your Images

WE DO NOT STORE, RETAIN, OR HAVE ANY ABILITY TO RETRIEVE UPLOADED IMAGES.

When you upload an image to Ice9.ai: 1. The image is received by our servers 2. The image is held in memory temporarily during processing (typically seconds to minutes) 3. The image is analyzed by our AI models 4. Structured analysis results (data) are generated 5. The image is immediately and permanently purged from memory 6. Only the analysis results (metadata, labels, coordinates) are retained

We have no capability to reconstruct, retrieve, or reproduce your images after processing is complete. Images are never written to disk, never stored in databases, and never backed up.

3. How We Use Your Information

3.1 To Provide the Service

Process image analysis requests
Generate and deliver analysis results
Maintain your account and API access
Process billing and payments
Provide customer support

3.2 To Improve the Service

Monitor and analyze usage patterns
Debug errors and improve performance
Train and improve AI models using analysis results and structured data (NOT images)
Fine-tune model accuracy and reduce errors/hallucinations
Build aggregated datasets from analysis results for model development
Develop new features and capabilities
Quality assurance and testing
Benchmark model performance

Important clarifications: - We do NOT train on your uploaded images (images are never stored) - We MAY train on analysis results (the structured data/labels/coordinates we generate) - Training data is typically aggregated and anonymized - Individual analysis results remain associated with your account and are not shared with third parties

3.3 To Communicate with You

Send service-related notifications
Respond to your inquiries
Send billing and account information
Provide security alerts
Send marketing communications (with your consent, and you may opt out)

3.4 To Ensure Security and Compliance

Detect and prevent fraud and abuse
Enforce our Terms of Service
Comply with legal obligations
Respond to law enforcement requests

3.5 For Analytics and Research

Aggregate usage statistics
Performance metrics
Anonymous trend analysis
Service improvement research

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf: - Payment processors (Stripe or similar) - Cloud hosting providers (for infrastructure) - Email service providers - Analytics services - Customer support tools

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Compliance

We may disclose information if required by law or in response to: - Court orders or subpoenas - Legal processes - Law enforcement requests - National security requirements - Reports to NCMEC (National Center for Missing & Exploited Children) regarding illegal content

4.3 Business Transfers

If Ice 9 Designs is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

We may share information with your explicit consent or at your direction.

4.5 Aggregated or Anonymized Data

We may share aggregated or anonymized data that does not identify you personally for research, marketing, or other purposes.

5. Data Retention

5.1 Account Data

We retain your account information for as long as your account is active or as needed to provide you services.

5.2 Analysis Results

Analysis results (structured data output) are retained indefinitely and associated with your account unless you request deletion.

5.3 API Logs

API access logs are retained for up to 90 days for security, debugging, and billing verification purposes.

5.4 Billing Records

We retain billing and transaction records for 7 years to comply with tax and accounting regulations.

5.5 Uploaded Images

Uploaded images are NOT retained. Images are immediately purged from memory after processing (typically within seconds to minutes).

5.6 Deletion Requests

You may request deletion of your account and associated data by contacting privacy@ice9.ai. Note that we may retain certain information as required by law or for legitimate business purposes (e.g., billing records).

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information:

6.1 Encryption

All data transmitted to and from the Service uses HTTPS/TLS encryption
API keys are stored in hashed form
Sensitive data at rest is encrypted

6.2 Access Controls

Role-based access controls for our personnel
Multi-factor authentication options
Regular access reviews and audits

6.3 Infrastructure Security

Secure cloud hosting environment
Regular security updates and patches
Network segmentation and firewalls
Intrusion detection and monitoring

6.4 No Image Storage = Reduced Risk

Because we do not store uploaded images, the risk of image data breaches is eliminated. Even in the event of a security incident, your images cannot be compromised because we do not have them.

6.5 Limitations

No security system is perfect. While we take reasonable measures to protect your information, we cannot guarantee absolute security. You are responsible for protecting your API keys and account credentials.

7. Your Privacy Rights

7.1 Access and Portability

You have the right to access your personal information and analysis results. You can download your data through the Service interface or by contacting us.

7.2 Correction

You may update or correct your account information through your account settings.

7.3 Deletion

You may request deletion of your account and personal information by contacting privacy@ice9.ai. We will delete your information subject to legal retention requirements.

7.4 Opt-Out of Marketing

You may opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us.

7.5 API Data Management

You can delete individual analysis results through the API or by contacting support.

7.6 Opt-Out of Training Data Usage

You may opt out of having your analysis results used for AI model training and improvement by contacting privacy@ice9.ai with the subject line "Opt-Out of Training Data."

What this means: - Your analysis results will be marked as excluded from training datasets - We will continue to store your results for your own retrieval - Opting out does not affect Service functionality or pricing - Aggregated/anonymized data created before your opt-out request may still be used - Enterprise customers may negotiate training opt-out terms in their contracts

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

8.1 Right to Know

You have the right to request information about the personal information we have collected about you in the past 12 months, including: - Categories of personal information collected - Sources of personal information - Business or commercial purposes for collecting information - Categories of third parties with whom we share information - Specific pieces of personal information we have collected

8.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

8.3 Right to Opt-Out of Sale

We do not sell personal information. If we ever do, we will provide a clear "Do Not Sell My Personal Information" mechanism.

8.4 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

8.5 How to Exercise Your Rights

To exercise your CCPA rights, email us at privacy@ice9.ai or use the contact information in Section 14. We will verify your identity before processing your request.

8.6 Authorized Agents

You may designate an authorized agent to make requests on your behalf. The agent must provide proof of authorization.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

9.1 Legal Basis for Processing

We process your personal data based on: - Contract performance: To provide the Service you requested - Legitimate interests: To improve the Service, ensure security, and conduct analytics - Consent: For marketing communications (you may withdraw consent at any time) - Legal obligation: To comply with applicable laws

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent

9.3 Data Transfers

Your information may be transferred to and processed in the United States. We use appropriate safeguards such as Standard Contractual Clauses for international transfers.

9.4 Data Protection Officer

You may contact our Data Protection Officer at dpo@ice9.ai.

9.5 Supervisory Authority

You have the right to lodge a complaint with your local data protection authority.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it immediately. If you believe we have collected information from a child, please contact us at privacy@ice9.ai.

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy applies only to Ice9.ai. We are not responsible for the privacy practices of third-party sites or services. We encourage you to review their privacy policies.

12. Cookies and Tracking Technologies

12.1 Cookies

We use cookies and similar technologies to: - Maintain your session and login state - Remember your preferences - Analyze usage patterns - Provide targeted marketing (with your consent)

12.2 Types of Cookies

Essential cookies: Required for the Service to function
Analytics cookies: Help us understand how you use the Service
Marketing cookies: Used for targeted advertising (if you consent)

You can control cookies through your browser settings. Note that disabling essential cookies may affect your ability to use the Service.

12.4 Do Not Track

We do not currently respond to "Do Not Track" signals.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by: - Posting the updated policy on our website - Updating the "Last Updated" date - Sending email notification to registered users (for significant changes)

Your continued use of the Service after changes constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Ice 9 Designs
Email: privacy@ice9.ai
Data Protection Officer: dpo@ice9.ai
Support: support@ice9.ai
Website: https://ice9.ai

Mailing Address:
Ice 9 Designs
[Your Mailing Address]
[City, State ZIP]

15. Additional State-Specific Rights

15.1 Nevada Residents

Nevada residents may opt out of the sale of personal information. We do not currently sell personal information, but you may submit an opt-out request to privacy@ice9.ai.

15.2 Colorado, Connecticut, Utah, and Virginia Residents

If you are a resident of Colorado, Connecticut, Utah, or Virginia, you may have additional rights under state privacy laws similar to those described in Section 8 (CCPA rights). Contact us at privacy@ice9.ai to exercise these rights.