Legal
Open Demo

Acceptable Use Policy

Ice9.ai

Last Updated: February 25, 2026

This Acceptable Use Policy ("AUP") is incorporated into and is part of the Ice9.ai Terms of Service. This policy defines prohibited uses of the Ice9.ai image analysis service. Violations of this AUP may result in immediate account suspension or termination, reporting to authorities, and legal action.

1. Purpose and Scope

The purpose of this AUP is to: - Protect the rights and safety of individuals whose images may be analyzed - Prevent illegal or harmful uses of the Service - Maintain the integrity and security of our platform - Comply with applicable laws and regulations - Protect the Ice9.ai community

This AUP applies to all users of Ice9.ai, including: - Free Demo users - Paid API customers - Enterprise customers - Trial users - Any person or entity accessing the Service

2. Prohibited Content

You may NOT upload or process images that contain:

2.1 Child Exploitation Material

STRICTLY AND ABSOLUTELY PROHIBITED: - Child sexual abuse material (CSAM) - Images of minors in any sexual, suggestive, or exploitative context - Images of minors in any state of undress - Sexualized depictions of minors, including digitally altered or AI-generated images - Content that sexualizes, grooms, or otherwise exploits children

This prohibition is absolute. Any violation will result in: - Immediate and permanent account termination - Report to the National Center for Missing & Exploited Children (NCMEC) - Report to the FBI and appropriate law enforcement - Full cooperation with criminal investigations - Possible civil and criminal liability

2.2 Non-Consensual Intimate Images

2.3 Illegal Content

2.4 Hateful or Discriminatory Content

2.5 Violent or Graphic Content

2.6 Explicit Sexual Content

While adult consensual sexual content is not prohibited per se, the following restrictions apply: - All individuals depicted must be verifiably 18 years of age or older - All individuals must have consented to the creation and processing of the image - Content must not violate any laws (obscenity, prostitution, etc.) - Content must comply with Section 2.2 (consensual images only)

We reserve the right to refuse service for processing adult sexual content if we determine usage patterns suggest risk.

3. Prohibited Uses

You may NOT use Ice9.ai to:

3.1 Privacy Violations

3.2 Unauthorized Facial Recognition or Identification

Exception: Law enforcement use with proper legal authorization may be permitted under separate agreement.

3.3 Discriminatory Decision-Making

Use Ice9.ai analysis results to make decisions about individuals regarding: - Employment, hiring, or termination - Credit, lending, or financial services - Insurance eligibility or pricing - Housing or rental applications - Educational admissions - Healthcare access or treatment - Law enforcement profiling

Unless you have implemented appropriate safeguards, bias testing, human review, and compliance with anti-discrimination laws (e.g., Fair Credit Reporting Act, Fair Housing Act, Equal Employment Opportunity laws).

3.4 Deceptive or Fraudulent Purposes

3.5 Competitive Intelligence

3.6 Security and System Abuse

3.7 Spam and Bulk Abuse

3.8 Intellectual Property Infringement

4. Content Moderation Responsibilities

4.1 Your Responsibilities

When using Ice9.ai's content moderation features: - You are solely responsible for determining how to use the returned coordinate data - Content moderation features are tools to assist you, not absolute guarantees - You must implement your own review processes appropriate to your use case - You must comply with all applicable content moderation laws in your jurisdiction

4.2 Limitations

Our content moderation features: - Are not 100% accurate (false positives and false negatives occur) - May miss certain types of prohibited content - May flag appropriate content incorrectly - Should not be relied upon as the sole safeguard against prohibited content

4.3 High-Risk Use Cases

If you are using Ice9.ai for high-risk content moderation (e.g., moderating user-generated content on a platform with millions of users), you must: - Implement multiple layers of protection beyond our API - Include human review for flagged content - Have clear policies and appeal processes - Comply with applicable platform liability laws (e.g., DMCA, Section 230)

You must obtain appropriate consent from individuals depicted in images before processing, except where: - You are the individual depicted (self-analysis) - Processing is for legitimate public interest purposes (news, research with IRB approval) - Images are from public domain or licensed sources with model releases - Processing is legally authorized (law enforcement with warrant)

For commercial applications processing images of others, you should maintain: - Signed consent forms or agreements from depicted individuals - Model releases for commercial use - Records of consent for at least 3 years - Clear disclosure of how images will be analyzed and used

If an individual withdraws consent: - You must cease processing images of that individual - Delete any stored analysis results related to that individual - Notify us if required by contract

6. Biometric Privacy Laws

6.1 Illinois BIPA Compliance

If processing images of Illinois residents, you must comply with the Illinois Biometric Information Privacy Act (BIPA): - Provide written notice before collecting biometric data - Obtain written consent - Publish data retention and destruction policies - Not sell, lease, or trade biometric data

6.2 Other State Biometric Laws

Similar laws exist or are pending in other states. You are responsible for compliance.

6.3 GDPR Biometric Data

Under GDPR, biometric data is "special category" personal data. Processing requires: - Explicit consent, OR - Legal basis under GDPR Article 9(2) - Appropriate safeguards and data protection impact assessment

7. Acceptable Use Cases

To clarify, the following uses ARE generally permitted (when done lawfully and ethically):

7.1 Personal Use

7.2 Commercial Applications

7.3 Creative and Educational

7.4 Safety and Security

7.5 Research and Development

7.6 Healthcare and Medical (Non-Diagnostic)

Note: Ice9.ai is NOT HIPAA-compliant and should not be used to process Protected Health Information (PHI) without appropriate safeguards.

8. Enforcement and Reporting

8.1 Monitoring and Detection

We reserve the right to: - Monitor API usage patterns for abuse - Review flagged content or accounts - Use automated systems to detect violations - Request additional information about your use case

8.2 User Reporting

Users may report violations to: abuse@ice9.ai

Include: - Description of violation - Evidence (URLs, screenshots, request IDs if applicable) - Your contact information

All reports will be reviewed confidentially.

8.3 Investigation

Upon receiving a report or detecting potential violations: - We will investigate within 3 business days - May temporarily suspend account during investigation - May request information from the accused user - Will make a determination based on available evidence

8.4 Enforcement Actions

Depending on severity, violations may result in:

Minor Violations: - Warning - Request to cease specific activity - Temporary rate limit reduction

Moderate Violations: - Temporary account suspension (7-30 days) - Removal of specific content or analysis results - Mandatory review of use case before reinstatement

Severe Violations: - Immediate and permanent account termination - No refund of fees paid - Report to law enforcement (if illegal) - Report to NCMEC (if child exploitation) - Potential civil or criminal legal action

8.5 Zero Tolerance Violations

The following result in immediate permanent termination: - Any child exploitation material (CSAM) - Non-consensual intimate images - Use for stalking or harassment - Building discriminatory facial recognition systems - Fraudulent or criminal activity

8.6 Appeals

If your account is suspended or terminated for violations other than zero-tolerance offenses, you may appeal to: appeals@ice9.ai

Include: - Account email - Reason for appeal - Evidence supporting your position

We will review appeals within 10 business days. Our decision is final.

9.1 CSAM Reporting

We are legally required to report apparent child sexual abuse material (CSAM) to NCMEC. We will also report to appropriate law enforcement.

9.2 Law Enforcement Cooperation

We cooperate with lawful law enforcement requests, including: - Subpoenas - Court orders - Search warrants - National security letters

9.3 Voluntary Reports

We may voluntarily report to law enforcement: - Threats of violence or harm - Ongoing criminal activity - Terrorism-related content - Other serious crimes

10. Changes to This Policy

We may update this AUP from time to time. Changes will be effective upon posting, and we will notify users of material changes via: - Email notification - Notice on our website - Update to "Last Updated" date

Continued use of the Service after changes constitutes acceptance of the updated AUP.

11. Questions and Contact

If you have questions about whether a particular use case is permitted under this AUP, please contact us BEFORE using the Service for that purpose:

Email: compliance@ice9.ai
Legal: legal@ice9.ai
Abuse Reports: abuse@ice9.ai

We encourage proactive consultation for novel or potentially sensitive use cases.

This Acceptable Use Policy is incorporated into and is part of the Ice9.ai Terms of Service. By using Ice9.ai, you agree to comply with this AUP.

Last Updated: February 25, 2026